Privacy Policy | STEMpro Academy
Last updated: [17-02-2026]
At STEMpro Academy (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://www.stempro.online/ (“Website”) or use our online tutoring services.
1. Information We Collect
We collect personal information that you provide directly when you:
• Register or sign up for lessons
• Book a free trial or tuition session
• Contact us by email, phone, or web form
• Subscribe to newsletters or marketing emails
The types of information may include:
• Contact details (name, email address, phone number)
• Account information (username, password)
• Billing information (if applicable)
• Communication content (messages you send us)
• Usage data (pages visited, device type, IP address)
2. How We Use Your Information
We use your information to:
• Provide and personalise our services
• Manage bookings, lessons, and communications
• Respond to enquiries and support requests
• Improve our Website and services
• Send service-related notifications
• Share marketing communications (only with your consent)
3. Legal Basis for Processing
Under data protection laws (including the UK GDPR), we may rely on lawful bases such as:
• Contract performance – to fulfill services you request
• Consent – where you agree to receive marketing
• Legitimate interests – to operate, improve, and secure our services
4. Data Sharing and Disclosure
We do NOT sell or rent your personal information. We may share information with:
• Service providers helping us operate (e.g., hosting, email systems)
• Legal authorities when required by law or to protect rights
• Professional advisors (e.g., lawyers, accountants)
We ensure any third party processes data securely and only for permitted purposes.
5. Cookies and Tracking Technologies
We and our service partners use cookies and similar technologies to collect usage information, including:
• Browsing behaviour
• Device information
• Preferences and settings
You can control cookie preferences via your browser settings. Some features of the Website may not work properly if cookies are disabled.
6. Data Security
We implement reasonable security measures to protect data. These include technology and organisational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of information.
7. Data Retention
We retain personal information only as long as necessary. We may keep data to:
• Fulfil legal obligations
• Resolve disputes
• Enforce agreements
• Improve our services
When information is no longer needed, we securely delete or anonymise it.
8. Your Rights
Depending on where you live, you may have the right to:
• Access or correct your personal data
• Request data deletion or restriction of processing
• Withdraw consent to marketing at any time
• Object to processing under certain conditions
• Receive your data in portable form
To exercise your rights, contact us at support@stempro.online. We will respond in accordance with applicable law.
9. Children’s Privacy
Our Website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us.
10. International Transfers
Your information may be processed in countries other than your own where we or our service providers operate. We will ensure appropriate safeguards are in place, such as standard contractual clauses or other legal protections.
11. Third‑Party Links
Our Website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version here with an updated “Last updated” date. Your continued use of the Website after changes indicates your acceptance.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
STEMpro Academy
Email: support@stempro.online